Our Commitment

At Edinburgh Escapes, we believe everyone should have the opportunity to enjoy a comfortable stay in Edinburgh.

We are committed to providing clear, honest and helpful information to assist guests in choosing accommodation that best meets their individual needs.

As we professionally manage a diverse portfolio of individually owned Properties, accessibility features vary considerably from one Property to another.

For this reason, we encourage guests with specific accessibility requirements to contact us before making a booking so that we can help identify the most suitable Property.

Accessibility Information

Where possible, our property listings include information about accessibility features.

These may include, where applicable:

• step-free access;
• lift access;
• number of steps to the Property;
• walk-in showers;
• bathroom layouts;
• bedroom locations;
• parking arrangements;
• entrance widths;
• other relevant accessibility features.

Because every Property is unique, we recommend checking the individual listing carefully before booking.

Edinburgh’s Historic Buildings

Many of our Properties are located within Edinburgh’s beautiful historic buildings, including traditional Georgian and Victorian tenements.

Whilst these buildings form an important part of the city’s character, some were constructed long before modern accessibility standards existed.

As a result, some Properties may have features such as:

• external steps;
• internal staircases;
• narrow doorways;
• shared entrances;
• upper-floor accommodation without lift access.

We believe it is important to be open about these characteristics so that guests can make informed booking decisions.

Before You Book

If you have any questions about accessibility, mobility or other specific requirements, we encourage you to contact us before making your reservation.

Our Edinburgh-based team will be pleased to discuss your requirements and help you determine whether a particular Property is likely to be suitable.

Where a Property is unlikely to meet your needs, we will always endeavour to recommend a more suitable alternative from our portfolio where possible.

Whilst we will always do our best to assist, we cannot guarantee that every Property will be suitable for every guest or every accessibility requirement.

During Your Stay

If you require assistance during your stay, please contact our Guest Services Team.

Whilst we cannot alter the physical characteristics of individual Properties, we will always do our best to provide practical assistance wherever reasonably possible.

Website Accessibility

We are committed to making the Edinburgh Escapes website as accessible and easy to use as reasonably possible.

We continually review our Website and welcome feedback that helps us improve its accessibility and usability.

If you experience any difficulty accessing information on our Website, please let us know and we will do our best to assist.

Continuous Improvement

Accessibility is an ongoing process.

As our Website evolves and additional Properties join our portfolio, we will continue to improve the information we provide to help guests make informed booking decisions.

We also welcome suggestions from guests on how we can improve both our Website and the services we provide.

Contact Us

If you have any questions regarding accessibility before making your booking, please contact us.

Our team will be happy to discuss your individual requirements and help you make an informed choice.