Edinburgh Escapes is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, how we use it, when we may share it, and the choices available to you.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation. In general, any data processing and sharing is conducted in accordance with Article 6 (1) of the GDPR.

By using our Website, making a booking or otherwise contacting us, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.

Edinburgh Escapes is the trading name used by Evergreen Property Limited in connection with its professionally managed holiday accommodation.

For the purposes of UK data protection legislation, Evergreen Property Limited is the Data Controller responsible for the personal information collected through the Edinburgh Escapes website and booking process.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided at the end of this Policy.

Depending on how you interact with us, we may collect information including:

• your name;
• residential and postal address;
• email address;
• telephone number;
• date of birth;
• tax residency information;
• booking details;
• payment information (processed securely through third-party payment providers);
• identification documents where required for verification purposes;
• communications with our Guest Services Team;
• preferences relating to your booking or stay;
• website usage information;
• marketing preferences;
• information provided when completing forms or surveys.

We only collect personal information that is reasonably necessary for the purposes described within this Policy.

We may use your personal information to:

• manage enquiries and bookings;
• communicate with you before, during and after your stay;
• verify identity where appropriate;
• process payments;
• comply with legal and regulatory obligations;
• protect our Properties, Guests and Property Owners;
• prevent fraud and other unlawful activity;
• respond to questions, complaints and feedback;
• improve our Website, services and guest experience;
• analyse website performance and visitor behaviour;
• develop new products and services;
• personalise communications where appropriate;
• send marketing communications where permitted by law or with your consent.

Where you have chosen to receive marketing communications, or where we are otherwise permitted to contact you under applicable law, we may occasionally send information about:

• returning guest offers;
• seasonal promotions;
• new Properties;
• local events and recommendations;
• competitions;
• surveys;
• improvements to our services;
• other information we believe may be relevant to your interests.

You may unsubscribe from marketing communications at any time by using the unsubscribe link contained within our emails or by contacting us directly.

Choosing not to receive marketing communications will not affect important messages relating to your booking.

Our Website uses cookies and similar technologies to improve your browsing experience, understand how our Website is used and support our marketing activities.

These technologies may allow us to:

• remember your preferences;
• analyse website traffic;
• improve Website performance;
• understand visitor behaviour;
• measure the effectiveness of advertising;
• display relevant Edinburgh Escapes advertisements on other websites and social media platforms.

Further information is available within our separate Cookie Policy.

We may share personal information where reasonably necessary with trusted third parties including:

• payment service providers;
• booking and reservation systems;
• property owners where necessary to manage your booking;
• contractors providing services during your stay;
• technology providers supporting our business;
• marketing and communication platforms;
• professional advisers;
• insurers;
• regulatory authorities;
• law enforcement agencies where required by law.

We require organisations processing personal information on our behalf to maintain appropriate security measures.

We will never sell your personal information to third parties.

Some organisations providing services to Edinburgh Escapes may process information outside the United Kingdom.

Where this occurs, we will take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection legislation.

We take the security of your personal information seriously.

Appropriate technical and organisational measures are used to protect information against unauthorised access, loss, misuse, disclosure or alteration.

Whilst no online service can ever guarantee absolute security, we continually review and improve our security practices.

We will only retain personal information for as long as reasonably necessary to:

• fulfil the purposes described within this Policy;
• comply with legal or regulatory obligations;
• resolve disputes;
• enforce our contractual rights;
• maintain appropriate business records.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, our services or our business operations.

The latest version will always be published on our Website.

If you have any questions regarding this Privacy Policy or how Edinburgh Escapes handles your personal information, please contact:

Edinburgh Escapes

Operated by Evergreen Property Limited

Email: stay@evergreen-property.co.uk

Telephone: 0131 235 2373 Option 3

Website: www.edinburghescapes.com www.evergreen-property.co.uk

If you remain dissatisfied, you may also contact the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for data protection using our reference: ZA223028